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What the Fucking Fuck, Apple?

Update Tuesday, July 16th 2012: The Bug appears to be fixed in iOS 6 Beta 3.

Almost two years ago I noticed a strange multitouch problem in Mobile Safari with one of my games. This problem was new; it was introduced with the iOS 4.2.1 update and wasn't present on older iOS versions.

I built a test case and filed a bug report with Apple. It was marked as a duplicate of a bug they already knew about. I have no idea what that original bug report said, because fuck you, Apple's bug tracker is private. That was almost two years ago.

Two years.

I re-submitted this bug report 4 more times, after it wasn't fixed in the subsequent iOS updates. It was marked as a duplicate and closed each time. It still hasn't been fixed in the iOS 6 Beta.

Two fucking years.

Annoyed by this bug, Jayson Potter recently contacted me, asking for the bug id and description of my report and re-submitted it by himself. This time it wasn't marked as a duplicate. Instead, he got this reply from Apple a week later:

Please know that our engineers have not been able to reproduce this reported behavior with iOS 5.x

WHAT THE FUCKING FUCK, APPLE? You need two fucking years to decide that you can't reproduce a bug with a test case so simple that a three year old could understand it?

This is beyond frustrating. And there's no alternative to Mobile Safari on iOS; Apple doesn't allow it. On the iPhone, you're as locked in with HTML5 as you were with Flash everywhere else before - you're completely at the mercy of one fucking company.

So I'm really desperate to get this bug fixed – I recorded a nice video and voice over, explaining the bug itself and why it's such a big deal. I re-submitted the bug report again this morning (Bug #11796586), with a link to it:

Demonstrating the bug in the test case and my game Biolab Disaster

All in all I probably spent about 40 hours dealing with this shit: Building the test case, reporting it to Apple, writing documentation that states where this bug is and why it exists, explaining to my customer's that it's not their fault, nor mine, that their on-screen button doesn't work and apologizing to them for the fact that Apple is a fucking ignorant piece of shit company.

Fucking fix it, Apple.

Tuesday, July 3rd 2012
— Dominic Szablewski, @phoboslab